My Dentist took my photo!?


A funny thing happened to me and it got me thinking about our relationship with our clients. We really like all of our clients, and it has always bothered me that I have such a dreadful memory for faces and names. An unfortunate combination! I know I meet clients in the street or at the rugby and start off with an embarassed blank look! :-/


I was leaving my dentists’ office and asked the receptionist why they had a web camera point out from the reception desk. ┬áTo which she replied that they were taking everyones photo for their records. Everyone who was willing that is.



My dentist appreciates the business they receive from their clients, but don’t see them face to face often enough to provide the personal recognition they would like.
I personally thought this was a really nice attempt to try and personalise even more their relationship with me. Especially in a business environment nowadays where often we can just feel like an account number!
I happily had my photo snapped!



If you are one of our clients, don’t be surprised if we send out a request asking if you would submit a photo for our records. If we do, we are just trying to be nice!




So actually – what is a browser?


Over a BBQ at Christmas, a good friend of mine asked me “Andrew so what actually is a web browser?”. Now he is an intelligent and capable businessman, and it’s a good question!


Some things in life become so familiar, it becomes difficult to explain them.
To some people a browser IS the internet. It’s the thing they click on and suddenly the whole of cyber space is laid out at their feet. But the truth is slightly different.


As I see it, there are three main technical building blocks that make up our internet experience.
1) Web pages
2) Web Content
3) The humble browser


It helps if you think of Web Pages as actually being computer files (which they are), and then think of the content you read as being part of the content of these files (which it is).
Ok so you when you open a web page, you are opening a computer file on a computer somewhere in cyber space. That file contains the content you want to read and also computer code instructions on how that content should be laid out, and where images go, and what colours and fonts etc…


Without the Browser thats all it would be – a file containing text. What the browser does is translate the instructions (called HTML code), and then displays the content to you correctly!


So you see the browser itself is actually a translating window, allowing you to view the internet.


There are many different browsers, with the most popular being Microsfts Internet Explorer and Firefox. That’s another article though!